What information do we collect about you and how is it collected?Deane Dental collects personal information about you whenever you use one of our services.
We securely hold your personal information for as long as we have a professional or legal reason to do so and to fulfil our obligations to NHS, regulatory and similar bodies. Our dentists and/or other suitably qualified individuals may have access to certain electronic NHS records which may contain information such as the medicines you take and any allergies you suffer from. If they need to view these records the member of staff will always ask for your permission and make a note of consent on your records.
Why is it being collected?
We will never use your personal information for marketing purposes.
We will use the following personal information:
- • the patient’s name, current and previous addresses, bank account/credit card details, telephone number/email address and other means of personal identification such as physical description
- • information that the individual is or has been a patient of the practice or attended, cancelled or failed to attend an appointment on a certain day
- • information concerning the patient’s physical, mental or oral health or condition
- • information about the treatment that is planned, is being or has been provided
- • information about family members and personal circumstances supplied by the patient to others
- • the amount that was paid for treatment, the amount owing or the fact that the patient is a debtor to the practice.
We will use your personal information:
- • to provide the services you request from us.
- • to communicate with you in the event that any services requested are unavailable or if there is a query or problem with your order.
- • to ensure we offer you the safest service possible.
- • to confirm your identification when you contact us.
- • for obligatory record-keeping purposes.
- • to monitor and improve the service we offer to you.
- • for the prevention of crime and fraud.
- • to fulfil our professional and legal obligations to the NHS and other similar bodies.
Who will it be shared with?
We take the security of personal information seriously and we have security processes in place to ensure our paper and computer systems are protected against unauthorised use, loss and damage. We will only share your personal information with other third parties where we have your consent or are required or permitted to do so by law. , When we share information with NHS bodies it will only be to fulfil our legal and professional obligations as a provider of dental services. Confidential data will always be shared securely. Any health-related information you provide us will not be used in any other way. For the purposes of the Data Protection Act 2018, we are registered with the Information Commissioner’s Office (ICO) where you can also find lots of useful information about Data Protection.